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Help Shape Northlight Home Services

Catholic Charities is developing Northlight Home Services to make home maintenance simpler, more predictable, and easier to manage, while providing sustainable revenue to support our housing program for low income families. Before finalizing the program, we want to hear from you.

Your input will directly shape how this service is structured and delivered. The survey takes about 7–10 minutes to complete. We appreciate your time and thoughtful feedback. If you have any questions or additional comments, please email Daniel Altenau, Director of Disaster Services, at Daniel.Altenau@ccharitiesdor.org.

    About You

    Name

    Email

    City or Town

    First Impressions

    1) Before today, how familiar were you with subscription-based home maintenance services?

    2) Have you experienced trouble getting contractors for small tasks or handyman services?

    3) Based on the description, how appealing does this concept feel overall?

    4) In one or two words, what stands out most to you about this concept?

    What Services Matter

    5) Which services would be valuable to you? (Select all that apply)

    If “Other,” please specify (optional)

    6) Did you expect any services that you did not see listed?

    If “Yes,” please describe (optional)

    7) Do any services feel unnecessary or low value? (Select all that apply)

    If “Other,” please specify (optional)

    8) Would offering handyman services during seasonal visits at an hourly rate be of interest to you?

    If “Yes,” what projects have you had challenges with? (Optional)

    Pricing and Value

    9) After reviewing the pricing tiers, how do the prices feel?

    10) What would most influence whether the price feels “worth it” to you? (Select all that apply)

    If “Other,” please specify (optional)

    Plan Preferences

    11) Which service level would you be most likely to choose?

    12) Why does that level feel like the best fit? (Select all that apply)

    13) What would make you upgrade to a higher tier? (optional)

    Trust and Access

    14) Would you be comfortable with technicians accessing your home if you are not present?

    15) What would increase your comfort level? (Select all that apply)

    If “Other,” please specify (optional)

    16) How important is trust in deciding whether to use a service like this?

    Scheduling

    17) What days are most convenient for appointments?

    18) What time windows work best?

    19) How far in advance would you prefer appointments to be scheduled?

    20) At what point would the length of a typical visit feel too long?

    Messaging

    21) What do you feel this service is really solving for you? (Select all that apply)

    If “Other,” please specify (optional)

    22) What would make you trust this service over a traditional handyman or contractor? (optional)

    23) Would the social impact aspect influence your decision?

    24) Why or why not? (optional)

    Concerns and Dealbreakers

    25) What concerns might prevent you from signing up? (Select all that apply)

    If “Other,” please specify (optional)

    26) Is there anything that would be an immediate “no” for you? (optional)

    Final Thoughts

    27) How likely would you be to try this service if it launched tomorrow?

    28) What is one change that would make this more appealing? (optional)